
The best option we found was to use an online agent. They charge a fee of about $24 per ticket for their services. Sometimes this is higher than the actual ticket price, although not for overnight sleepers or long journeys. It seems worthwhile, however, as they obtain the tickets and deliver them to your various hotels across the country.
We ended up using travelchinaguide.com. Their website had easy access to the train timetables. They also had free phone access in Australia as well as China, Skype, MSN. We couldn't book online as we didn't have all our hotel bookings made so did it all by email. They were quick and efficient. Lets hope the rest of the process goes as smoothly.
Now it's on to looking at hotels.
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